[{"data":1,"prerenderedAt":403},["ShallowReactive",2],{"docs:support":3,"rgKbUIcUHh":150},{"doc":4,"docs":47,"previous":148,"next":149},{"slug":5,"path":6,"title":7,"nav_title":7,"excerpt":8,"meta_title":9,"meta_description":10,"featured_image":11,"section":12,"order":13,"content":14,"headings":15,"date_created":45,"date_updated":46,"date":45},"support","/docs/support/","Support","Raise and track support tickets, follow the conversation, and get updates by email or push.","Support | Mind Wobble Docs","Use Mind Wobble support to raise and track tickets for questions, bugs, billing help, and feature requests, follow the conversation thread, and close a ticket when it's resolved.","/images/docs/support/support.jpg","Your Account",96,"Support is where you reach the Mind Wobble team. Billing questions, bugs, feature requests, and general questions all land here, and each conversation is kept as a ticket so you can follow it through to a reply. Your tickets stay accessible even if your subscription is inactive.\n\nSupport is not an emergency channel. If you are in crisis or immediate danger, please use the resources in the [Crisis Support](/docs/crisis-support/) guide rather than a support ticket: tickets are answered by people, not in real time.\n\n## Your tickets\n\nThe main support page lists your tickets, each showing its subject, a status badge, its priority, and when it was created and last updated. If you have not raised anything yet, you see a short empty state inviting you to create your first ticket.\n\nUse **Create Ticket** to start a new one, or **View Ticket** to open an existing conversation.\n\n## Raising a ticket\n\nThe new-ticket screen asks for a few details:\n\n- **Category**: what the ticket is about, such as a bug, billing, a feature request, or a general question.\n- **Priority**: how urgent it is for you.\n- **Subject**: a short summary of the issue.\n- **Message**: the detail. The most helpful first message says what happened, what you expected to happen, and anything else worth knowing.\n- **Attachments**: you can add files, such as a screenshot, to show the problem.\n\nMind Wobble also attaches a little context automatically, such as the page you were on and your app version, to help the team reproduce the issue faster. When you submit, the ticket is created and opens ready for replies.\n\n## Following a ticket\n\nOpening a ticket shows the full message thread between you and the support team, newest activity included. You can reply at any time using the **Reply** box, and attach files to a reply as well. Sending a reply moves the ticket back to waiting for support.\n\nWhen your question has been answered, you can **Close** the ticket. You will be asked to confirm, because a closed ticket cannot receive new replies, if you need more help later, you simply create a new ticket.\n\n## Notifications\n\nYou can be told when the support team replies to or updates a ticket, by email and by push. Those toggles live in your [Settings](/docs/settings/): look for the support ticket options on the Email and Push tabs. For how notifications work more generally, see the [Notifications](/docs/notifications/) guide.\n\n## Frequently asked questions\n\n### What should I put in my first message?\n\nDescribe what happened, what you expected, and any steps that led to it. A screenshot attached to the ticket often saves a round of back-and-forth.\n\n### Can I reply to a ticket after it's closed?\n\nNo. Closing a ticket ends that conversation, and the reply box is disabled. If something comes up afterwards, create a new ticket and the team can pick it up there.\n\n### Will I be told when support replies?\n\nOnly if you have turned on support ticket notifications. Set them up on the Email and Push tabs in [Settings](/docs/settings/).\n\n## Related guides\n\n- [Account Overview](/docs/account-overview/)\n- [Settings](/docs/settings/)\n- [Crisis Support](/docs/crisis-support/)",[16,20,23,26,29,32,36,39,42],{"id":17,"level":18,"text":19},"your-tickets",2,"Your tickets",{"id":21,"level":18,"text":22},"raising-a-ticket","Raising a ticket",{"id":24,"level":18,"text":25},"following-a-ticket","Following a ticket",{"id":27,"level":18,"text":28},"notifications","Notifications",{"id":30,"level":18,"text":31},"frequently-asked-questions","Frequently asked questions",{"id":33,"level":34,"text":35},"what-should-i-put-in-my-first-message",3,"What should I put in my first message?",{"id":37,"level":34,"text":38},"can-i-reply-to-a-ticket-after-it-s-closed","Can I reply to a ticket after it's closed?",{"id":40,"level":34,"text":41},"will-i-be-told-when-support-replies","Will I be told when support replies?",{"id":43,"level":18,"text":44},"related-guides","Related guides","2026-06-26T00:00:00.000Z",null,[48,56,63,69,75,81,87,93,99,103,109,115,121,127,128,134,141],{"slug":49,"path":50,"title":51,"nav_title":52,"excerpt":53,"section":54,"order":55},"overview","/docs/","Mind Wobble Docs","Overview","Learn how Mind Wobble's core wellbeing tools work together and how to build a useful routine.","Start Here",10,{"slug":57,"path":58,"title":59,"nav_title":59,"excerpt":60,"section":61,"order":62},"dashboard","/docs/dashboard/","Dashboard","Use the dashboard as your daily snapshot for check-ins, trends, values, and quick actions.","Core Features",20,{"slug":64,"path":65,"title":66,"nav_title":66,"excerpt":67,"section":61,"order":68},"mood-tracker","/docs/mood-tracker/","Mood Tracker","Learn how to log mood check-ins and record the context that helps patterns become visible.",30,{"slug":70,"path":71,"title":72,"nav_title":72,"excerpt":73,"section":61,"order":74},"reports","/docs/reports/","Reports","Use reports to review patterns across mood, sleep, stress, physical health, and social connection.",35,{"slug":76,"path":77,"title":78,"nav_title":78,"excerpt":79,"section":61,"order":80},"journal","/docs/journal/","Journal","Use journaling to add context, process thoughts, and create richer material for reflection and coaching.",40,{"slug":82,"path":83,"title":84,"nav_title":84,"excerpt":85,"section":61,"order":86},"goals","/docs/goals/","Goals","Create goals, break them into steps, and use timelines to make progress visible.",50,{"slug":88,"path":89,"title":90,"nav_title":90,"excerpt":91,"section":61,"order":92},"self-discovery-tests","/docs/self-discovery-tests/","Self-Discovery Tests","Use tests to understand your values, personality, learning style, and life balance.",60,{"slug":94,"path":95,"title":96,"nav_title":96,"excerpt":97,"section":61,"order":98},"ai-coach","/docs/ai-coach/","AI Coach","Use the AI Coach to connect patterns, explore goals, and turn reflection into next actions.",70,{"slug":27,"path":100,"title":28,"nav_title":28,"excerpt":101,"section":61,"order":102},"/docs/notifications/","Use in-app notifications to see reminders, mark items as read, follow deep links, and clear old messages.",90,{"slug":104,"path":105,"title":106,"nav_title":106,"excerpt":107,"section":12,"order":108},"account-overview","/docs/account-overview/","Account Overview","Find your way around the Mind Wobble account area, profile, settings, billing, and support.",92,{"slug":110,"path":111,"title":112,"nav_title":112,"excerpt":113,"section":12,"order":114},"profile","/docs/profile/","Profile","Manage your account identity and the personal details that help Mind Wobble personalise your insights.",93,{"slug":116,"path":117,"title":118,"nav_title":118,"excerpt":119,"section":12,"order":120},"settings","/docs/settings/","Settings","Control your app lock PIN, email and push notifications, and installing Mind Wobble on your device.",94,{"slug":122,"path":123,"title":124,"nav_title":124,"excerpt":125,"section":12,"order":126},"billing","/docs/billing/","Billing & Subscription","Review your plan and usage, manage payment and invoices, and change, cancel, or resume your subscription.",95,{"slug":5,"path":6,"title":7,"nav_title":7,"excerpt":8,"section":12,"order":13},{"slug":129,"path":130,"title":131,"nav_title":131,"excerpt":132,"section":12,"order":133},"cancel-account","/docs/cancel-account/","Cancelling Your Account","Understand the difference between cancelling your subscription, deleting your account, and requesting a refund.",97,{"slug":135,"path":136,"title":137,"nav_title":137,"excerpt":138,"section":139,"order":140},"crisis-support","/docs/crisis-support/","Crisis Support","Find crisis support resources, emergency numbers, hotlines, and grounding suggestions inside Mind Wobble.","Safety",100,{"slug":142,"path":143,"title":144,"nav_title":144,"excerpt":145,"section":146,"order":147},"install-app","/docs/install-app/","Install App","Install Mind Wobble as a progressive web app on supported desktop and mobile devices.","Using the App",110,{"slug":122,"path":123,"title":124,"nav_title":124,"excerpt":125,"section":12,"order":126},{"slug":129,"path":130,"title":131,"nav_title":131,"excerpt":132,"section":12,"order":133},{"data":151,"body":154,"excerpt":-1,"toc":391},{"title":152,"description":153},"","Support is where you reach the Mind Wobble team. Billing questions, bugs, feature requests, and general questions all land here, and each conversation is kept as a ticket so you can follow it through to a reply. Your tickets stay accessible even if your subscription is inactive.",{"type":155,"children":156},"root",[157,164,176,181,186,206,210,215,270,275,279,291,303,307,324,328,333,338,343,348,352,363,367],{"type":158,"tag":159,"props":160,"children":161},"element","p",{},[162],{"type":163,"value":153},"text",{"type":158,"tag":159,"props":165,"children":166},{},[167,169,174],{"type":163,"value":168},"Support is not an emergency channel. If you are in crisis or immediate danger, please use the resources in the ",{"type":158,"tag":170,"props":171,"children":172},"a",{"href":136},[173],{"type":163,"value":137},{"type":163,"value":175}," guide rather than a support ticket: tickets are answered by people, not in real time.",{"type":158,"tag":177,"props":178,"children":179},"h2",{"id":17},[180],{"type":163,"value":19},{"type":158,"tag":159,"props":182,"children":183},{},[184],{"type":163,"value":185},"The main support page lists your tickets, each showing its subject, a status badge, its priority, and when it was created and last updated. If you have not raised anything yet, you see a short empty state inviting you to create your first ticket.",{"type":158,"tag":159,"props":187,"children":188},{},[189,191,197,199,204],{"type":163,"value":190},"Use ",{"type":158,"tag":192,"props":193,"children":194},"strong",{},[195],{"type":163,"value":196},"Create Ticket",{"type":163,"value":198}," to start a new one, or ",{"type":158,"tag":192,"props":200,"children":201},{},[202],{"type":163,"value":203},"View Ticket",{"type":163,"value":205}," to open an existing conversation.",{"type":158,"tag":177,"props":207,"children":208},{"id":21},[209],{"type":163,"value":22},{"type":158,"tag":159,"props":211,"children":212},{},[213],{"type":163,"value":214},"The new-ticket screen asks for a few details:",{"type":158,"tag":216,"props":217,"children":218},"ul",{},[219,230,240,250,260],{"type":158,"tag":220,"props":221,"children":222},"li",{},[223,228],{"type":158,"tag":192,"props":224,"children":225},{},[226],{"type":163,"value":227},"Category",{"type":163,"value":229},": what the ticket is about, such as a bug, billing, a feature request, or a general question.",{"type":158,"tag":220,"props":231,"children":232},{},[233,238],{"type":158,"tag":192,"props":234,"children":235},{},[236],{"type":163,"value":237},"Priority",{"type":163,"value":239},": how urgent it is for you.",{"type":158,"tag":220,"props":241,"children":242},{},[243,248],{"type":158,"tag":192,"props":244,"children":245},{},[246],{"type":163,"value":247},"Subject",{"type":163,"value":249},": a short summary of the issue.",{"type":158,"tag":220,"props":251,"children":252},{},[253,258],{"type":158,"tag":192,"props":254,"children":255},{},[256],{"type":163,"value":257},"Message",{"type":163,"value":259},": the detail. The most helpful first message says what happened, what you expected to happen, and anything else worth knowing.",{"type":158,"tag":220,"props":261,"children":262},{},[263,268],{"type":158,"tag":192,"props":264,"children":265},{},[266],{"type":163,"value":267},"Attachments",{"type":163,"value":269},": you can add files, such as a screenshot, to show the problem.",{"type":158,"tag":159,"props":271,"children":272},{},[273],{"type":163,"value":274},"Mind Wobble also attaches a little context automatically, such as the page you were on and your app version, to help the team reproduce the issue faster. When you submit, the ticket is created and opens ready for replies.",{"type":158,"tag":177,"props":276,"children":277},{"id":24},[278],{"type":163,"value":25},{"type":158,"tag":159,"props":280,"children":281},{},[282,284,289],{"type":163,"value":283},"Opening a ticket shows the full message thread between you and the support team, newest activity included. You can reply at any time using the ",{"type":158,"tag":192,"props":285,"children":286},{},[287],{"type":163,"value":288},"Reply",{"type":163,"value":290}," box, and attach files to a reply as well. Sending a reply moves the ticket back to waiting for support.",{"type":158,"tag":159,"props":292,"children":293},{},[294,296,301],{"type":163,"value":295},"When your question has been answered, you can ",{"type":158,"tag":192,"props":297,"children":298},{},[299],{"type":163,"value":300},"Close",{"type":163,"value":302}," the ticket. You will be asked to confirm, because a closed ticket cannot receive new replies, if you need more help later, you simply create a new ticket.",{"type":158,"tag":177,"props":304,"children":305},{"id":27},[306],{"type":163,"value":28},{"type":158,"tag":159,"props":308,"children":309},{},[310,312,316,318,322],{"type":163,"value":311},"You can be told when the support team replies to or updates a ticket, by email and by push. Those toggles live in your ",{"type":158,"tag":170,"props":313,"children":314},{"href":117},[315],{"type":163,"value":118},{"type":163,"value":317},": look for the support ticket options on the Email and Push tabs. For how notifications work more generally, see the ",{"type":158,"tag":170,"props":319,"children":320},{"href":100},[321],{"type":163,"value":28},{"type":163,"value":323}," guide.",{"type":158,"tag":177,"props":325,"children":326},{"id":30},[327],{"type":163,"value":31},{"type":158,"tag":329,"props":330,"children":331},"h3",{"id":33},[332],{"type":163,"value":35},{"type":158,"tag":159,"props":334,"children":335},{},[336],{"type":163,"value":337},"Describe what happened, what you expected, and any steps that led to it. 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